Welcome to the Online Repair Tracking System
How does the tracker work?
- Our repair tracker works in real time to give you up-to-the-minute info about your repair.
- It'll tell you where your device is, what we're doing with it, and how long it will be until it's ready to collect.
How do I login?
Just enter your details in the box to the right and click Submit. You'll find your job number in the top right corner of the repair receipt you got in store.
How long do repairs take?
- If you visited an Express Repair Centre, we fix about 80% of devices on the same day, though some repairs can take longer.
- If you visited a store without an Express Repair Centre, we'll need to send your device to our central repair workshop. It can take up to 14 days for it to arrive back in store for you to collect.
- If your handset has to be sent to the manufacturer for specialist repair, it can take up to 28 days for your device to arrive back in store for you to collect.
If you need further help, please click here.